At Optima Service Solutions, we feel it is essential to maintain a customer-first mentality and consider every decision regarding service, process, strategy, and performance against the backdrop of customer impact.
Optima Service Solutions has developed proprietary software, Evolution, which covers the scope of the process from the time the order is received to when the service is delivered and beyond. With our technology and commitment to world class customer service, Optima manages the entire service network more efficiently and with a clear sight into the process, while meeting customer service commitments.
At Optima Service Solutions we are the leader in service chain optimization and we strive to help our clients succeed by applying technologies and processes that combine the efficient management of field resources with the delivery of world class customer service. Optima’s continuing objective is to do for the service business what supply chain technology and processes have achieved in the world of product manufacturing.
In addition, Optima Service Solutions has formed partnerships to support our nation’s continued efforts in reducing environmental waste. These partnerships assist Optima in working toward providing a cleaner world for our future.
Optima Service Solutions is the nation's leading provider of in-home delivery and installation services for major appliances, consumer electronics, and home entertainment systems. Our mission is to provide strategic and comprehensive service to our clients and our mutual customers. With our proven business model and our proprietary, user-friendly, web-based order entry and tracking system, Evolution, we are able to fulfill orders within 48 hours.
Optima technicians are professionals who receive ongoing training in the latest technologies and are supported by in-house, world class customer service representatives. Our quality assurance protocols guarantee customer satisfaction.
Optima Service Solutions was founded in 1997 with the vision of transforming the way in which the installation and service industry operates. Our beginnings started in Atlanta with a single truck delivering major kitchen appliances. Within 18 months, our nationwide fleet grew to over 100 vehicles providing delivery support for over 500 stores and logistical solutions to our clients.
1997 - OPTIMA launches in-home installation program with service for every zip code in the 48 contiguous states – exceeding the expectations of our clients and providing professional installation upon product delivery.
2002 - OPTIMA expands to include Hawaii, Alaska, Puerto Rico and Canada.
2005 - OPTIMA opens a new call center with over 150 seats providing our clients with exceptional customer service.
2006 - OPTIMA celebrates an expanding client base along with the continued increase of the number of installations per year while surpassing our standards for quality service.
2007 - OPTIMA introduces full-service kiosk solutions to retailers nationwide, allowing consumers to purchase and schedule installation of merchandise as well as providing guidance for additional retail products required for installation.
Today - OPTIMA provides full-service, in-home delivery and installation solutions for appliances, home entertainment, networking and wireless technologies for the largest retailers and manufacturers in the world.
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